Last updated: 28 October 2026
MGI Australia Pty Ltd (“we”, “us”, “our”) is committed to managing personal information in an open and transparent way. This Privacy Policy explains how we collect, hold, use, disclose and otherwise manage personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) and other related laws and regulations.
“You” and “your” mean the individual using this Site, including where you are acting on behalf of an entity or organisation. This Privacy Policy covers personal information collected through our website at https://anz.mgitech.store/ (“Site”).
1. What Personal Information We Collect
We may collect and hold the following kinds of personal information:
- Contact and identity information: your name, job title, company name, email address, telephone number, and postal address.
- Business information: your company’s Australian Business Number (ABN), billing details, and delivery address.
- Order and transaction information: products ordered, quantities, delivery instructions, payment records, and correspondence relating to your orders.
- Website usage information: IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring URLs, and interactions with the Site. This information is collected through cookies as described in section 8.
We do not generally collect sensitive information as defined in the Privacy Act. If we ever need to collect sensitive information, we will only do so with your consent or as required by law.
2. How We Collect Personal Information
We collect personal information:
- Directly from you when you complete an account registration form, place an order, request a quote, contact our support team, or subscribe to communications;
- Automatically through cookies when you visit the Site;
- From third parties, such as logistics service providers and third-party payment platforms, where those parties are permitted to share the information with us.
3. Purposes of Collection, Holding, Use and Disclosure
We collect, hold, use and disclose personal information for the following purposes:
- To process, fulfil and deliver orders;
- To communicate with you about your account, orders, deliveries and inquiries;
- To provide customer and technical support;
- To maintain and improve the Site and our products and services;
- To send marketing communications where you have consented;
- To detect, investigate and prevent fraud, security incidents and other unlawful activity;
- To comply with legal and regulatory obligations.
We will not use or disclose personal information for a purpose other than the purpose for which it was collected unless you have consented, or the use or disclosure is permitted under the APPs.
4. Disclosure of Personal Information
We may disclose personal information to:
- Service providers who assist us in operating our business, including our e-commerce platform provider, payment providers, warehouse, logistics and courier providers, and website analytics providers;
- Professional advisers, including lawyers, accountants, auditors and insurers;
- Government and regulatory authorities, where required or authorised by law;
- Overseas recipients as described in section 6.
5. Direct Marketing
We may use your personal information to send you commercial electronic messages about our products, services and industry updates. We will only send such messages where you have given express consent.
Every commercial electronic message we send will include a functional unsubscribe facility. You may opt out at any time by clicking the unsubscribe link in the email or by sending an email to mgi_australia@mgi-tech.com. We will action your request within five (5) business days.
6. Cross-Border Disclosure of Personal Information
Some of our service providers and related entities are located outside Australia, including in China, Hong Kong, Singapore, the United States and other countries where our group companies and service providers operate. The categories of overseas recipients include our e-commerce platform provider, third-party payment platforms and MGI group companies that provide technical, warranty and support services.
Where an overseas recipient is subject to a law or binding scheme that provides substantially similar protection to the APPs, we may rely on that protection. Alternatively, we may disclose personal information to an overseas recipient with your informed consent after expressly informing you of the risks.
7. Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve any disputes. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner.
8. Cookies
We use cookies on the Site. This section explains what we use, why, and how you can exercise control.
Cookies are small text files placed on your device when you visit a website. They enable the Site to function, remember your preferences, and understand how visitors interact with the Site.
Types of cookies we use:
- Essential: required for the website and requested services to operate. These technologies do not perform an additional or secondary function.
- Functional: enables enhanced features such as videos, live chat and other interactive functions. If disabled, some website features may not work properly.
- Analytics: provides statistical information about website usage, such as pages visited and interactions, so we can improve the website over time.
- Targeting and Advertising: may be used to create profiles, measure advertising performance or personalise content and advertising relevant to you.
Cookie controls: You can also control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.
9. Automated Decision-Making
We do not currently make decisions based solely on automated processing or profiling that produce legal or similarly significant effects for individuals, except where permitted or required by law (for example, fraud prevention and payment processing).
10. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you. You have the right to request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.
To make an access or correction request, please contact us at mgi_australia@mgi-tech.com. We will respond within a reasonable period, generally 30 days. We will provide access in the manner you request where it is reasonable and practicable to do so. If we refuse your request, we will provide written reasons for the refusal and explain how you may complain about the refusal.
There is no charge for making an access or correction request. We may charge a reasonable fee for the cost of providing access where the request is complex or requires significant resources, but we will inform you of any such fee before proceeding.
11. Notifiable Data Breaches
In the event of an eligible data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with related laws and regulations.
12. Complaints
If you have a complaint about how we have handled your personal information, please contact us at mgi_australia@mgi-tech.com with details of your complaint. We will acknowledge your complaint within five (5) business days and provide a substantive response within 30 days.
13. Availability and Updates to This Policy
This Privacy Policy is available free of charge on the Site.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or regulatory guidance. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
14. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact:
Privacy Contact: MGI Australia Pty Ltd
Email: mgi_australia@mgi-tech.com
Postal address: MGI Australia, QIMR, L6, CBCRC Building, 300 Herston Rd, Herston QLD 4006, Australia